Absolutely. The applications are password protected and all data is returned using SSL encryption. Furthermore, by creating customized access profiles, access can be limited to certain divisions or departments. Additionally, due to the highly sensitive nature of credit card information, we have chosen not to show these numbers in full.
While data is posted daily by 10:00 am for the previous day, fully reconciled data for the prior month is available by the 15th of each month. This allows time to close and reconcile the ticket reporting cycle and to thoroughly cleanse the data. The database houses three years of historical data plus the current year.
We provide special reports if requested. These requests can be given to your Global Account Manager. Periodically, additional reports are added to the report library for your convenience to view online. You may also request customized report designs.
Yes. If either department numbers or other identifier codes are used, or travel is segregated using a separate customer identification number, this can be accomplished. Each profile would be created to limit the activity based on need.
No. Formal training is not necessary because the reporting systems are very user-friendly. Of course we are available to help you if needed and will provide you with any assistance with how to generate reports.